Unamic/HCN has a proven track record with co-sourcing in an existing contact center environment. Unamic/HCN places people and resources at the client’s location, and performs customer contact activities either independently, or in conjunction with the client.
Some situations also involve a transition in a business, in which Unamic/HCN takes over the client’s work as well as its existing employees. We offer these employees a new future in our organisation, with interesting career opportunities, while at the same time allowing the client to make the costs of its customer contact more flexible. An additional benefit is that the years of experience the employees have acquired remain intact for the client’s organisation.
