With its broad range of services, Unamic/HCN is an attractive outsourcing partner for organisations with intensive customer contact and/or frequent transactions. Especially now, in these times of economic slowdown, Unamic/HCN can help your organisation achieve higher returns from your contact with customers.
In order to help our clients meet their operational and strategic objectives, Unamic/HCN offers a number of flexible services for improving customer processes. Customer Service, Technical Help Desk, Sales, Invoicing and Credit Management, just to name a few. Clients also have the option of putting Unamic/HCN Advisers or Trainers to work in their own organisation to design or improve processes, or to train their own personnel.
Unamic/HCN offers several different types of outsourcing:
- Onshore
Outsourcing of activities to Unamic/HCN offices in the client's country. - Co-Sourcing
Unamic/HCN places people and/or resources at the client's location, and performs customer contact activities under its own management, or in conjunction with the client. - Offshore
Outsourcing of activities for the Dutch market to Unamic/HCN's offices in Turkey and/or Surinam. - BPO
Business Process Outsourcing The strategic outsourcing of a chain of customer processes at Unamic/HCN, which then bears the responsibility for the results and the risks. - Rightsourcing
Rightsourcing is the ideal combination of different forms of Outsourcing. When clients' needs change, Unamic/HCN offers flexible and scalable outsourcing solutions, available through contact centers in Belgium, the Netherlands, Surinam and Turkey.
The benefits of Outsourcing:
- Focus on core activity
Unamic/HCN is 100% focused on customer contact and customer processes. For most organisations, customer contact is just one of the many processes that are part of business operations. By outsourcing the work process to Unamic/HCN, the client excludes any operational risks such as under- or overstaffing, and has our expertise, up-to-date knowledge, people and systems at its disposal. - Cost savings
Outsourcing can produce high cost savings, while retaining and often even improving the level of quality. Savings which are sometimes as high as 40%. Additionally, the costs for the future are clear and manageable. - Making costs flexible
One major advantage of outsourcing is that you only pay for the services you use. This allows costs for customer contact to be extremely predictable when it comes to budgeting. - Rightsourcing
Because Unamic/HCN has several offices in the Benelux, Turkey and Surinam, clients are able to incorporate flexibility into their upscaling and downscaling activities. Unamic/HCN's 2800 employees may be used for a broad range of projects. At Unamic/HCN, we call this ‘rightsourcing': making sure the right person is in the right place at the right time, and at the most competitive terms. - Acquiring people and resources
As part of an outsourcing project, it is possible for Unamic/HCN to take over the client's people and resources. This method offers your employees a new perspective, while your organisation enjoys the benefits of outsourcing.
