In this industry, the contact center plays a vital role in promoting trust among consumers and/or business customers. Primary activities include providing advice by telephone during the sales process to customers who were not accustomed to purchasing online, and answering questions concerning payments and deliveries by e-mail.
Active channel direction to online self-service and e-mail contribute to a reduction in costs for customer contact.
With customer contact activities in this industry, it is also important to create a clear symbiosis between inbound customer contact as well as service questions and sales efforts such as cross-selling.
Unamic/HCN has various clients active in the e-tailing industry. For the execution and improvement of customer processes, Unamic/HCN offers a variety of Contact Center services such as customer service, sales and retention.
