Unamic/HCN

A number of Unamic/HCN clients are organisations active in the publishing industry. For customer processes at play in this industry, Unamic/HCN offers a variety of Contact Center services such as customer service, sales and retention. These services focus on new client acquisition as well as serving the current client base.

With customer contact activities in this industry, it is crucial to create a clear symbiosis between inbound customer contact like service questions and sales efforts such as cross-selling, and to combine this with optimum channel management.

In 2009 Unamic/HCN has been awarded with an Outsourcing Award together with a client from the publishing industry. Link to article