Unamic/HCN

The developments in the telecom industry are clearly perceptible. Over the last few years, telecom providers have evolved to become all-inclusive companies offering telephone, internet and (digital) television services.

This also means that more knowledge is required in the contact center: ‘first-time-right’ (the ability to answer consumers' and/or business customers’ questions correctly the first time) and active channel management, directing customers to a more efficient communication channel, are very important.

Many Unamic/HCN clients are various organisations active in the telecom industry. For customer processes at play in this industry, Unamic/HCN offers a variety of Contact Center services such as customer service, technical help desk, sales and retention.