Unamic/HCN

Since the unbundling of the energy market into a ‘grid section’ and a ‘delivery section’, heavy competition in The Netherlands has developed, particularly within the delivery section. Several new players have entered the market, and existing companies have become affiliated with larger international concerns.

From the customer contact point of view, customer retention and customer satisfaction play an important role in this new environment.

Originally the Contact Center for Eneco Energie, Unamic/HCN has become a respected specialist in the field of customer contact in the utilities sector. By expanding on this knowledge and experience, Unamic/HCN has developed a range of services related to Contact Centers, Financial Services and Interim & Training. Many prominent companies active in the utilities sector are already Unamic/HCN clients.