Unamic/HCN
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Contact
Head Office
P.J. Oudweg 7
1314 CH Almere
The Netherlands
1314 CH Almere
The Netherlands
t. +31 (0)36 545 90 00
f. +31 (0)36 545 91 00
| Increasing turnover for each customer |
Sales are the most traditional yet also the most innovative task facing every company. Flawless sales processes, excellent insight into prospects and their behaviour and ambitions, a well-oiled back-office machine: they all contribute to the final result. This philosophy is the cornerstone of Unamic/HCN's approach. We combine knowledge of markets, proposals and customers with a continuous emphasis on the sales process. We don't allow our focus in this area to slacken for a single moment. The knowledge that is necessary for conducting successful sales contacts is being enriched on a continuous basis. This is why we invest continually in training and supervision.CustomisationUnamic/HCN starts work for its clients on the basis of a customised concept which is first tested extensively. We do this using experimental field structures, for example, which delineate the contours of the most efficient sales processes. After this, the contact center employees will approach the pre-determined target group on a structural basis. Unamic/HCN can compile all of the marketing and other information gleaned from these conversations in report form. This creates an accurate picture of the market, target group(s), the score for each target group, etc. In order to achieve results, we use our creativity, keep our sights set on the goals, and are constantly brainstorming to find the most ideal type of sales activities.Cross-sellingIn telephone sales, it is worthwhile to also involve inbound calls. An inbound call is an excellent time to approach customers about special offers. After a pleasant conversation, customers often adopt a favourable attitude towards the company they have approached. In addition, points of departure often present themselves during an inbound call facilitating the transition to a suitable offer. Thanks to the experience with a unique combination of telephone sales and customer care, our employees understand the art of striking while the iron is hot better than anyone.Business-to-businessUnamic/HCN has a specialised B2B sales team at its disposal that not only generates telephone leads and sales, but which is also capable of taking over the entire sales process, including personal sales calls. This makes it possible for organisations to outsource their entire sales process, from A to Z. |