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Sales and promotie

Sales are the most traditional yet also the most innovative task facing every company. Flawless sales processes, excellent insight into prospects and their behaviour and ambitions, a well-oiled back-office machine: they all contribute to the final result. This philosophy is the cornerstone of Unamic/HCN’s approach. We combine knowledge of markets, proposals and customers with a continuous emphasis on the sales process. We don’t allow our focus in this area to slacken for a single moment. The knowledge that is necessary for conducting successful sales contacts is being enriched on a continuous basis. This is why we invest continually in training and supervision.

Customisation

Unamic/HCN starts work for its clients on the basis of a customised concept which is first tested extensively. We do this using experimental field structures, for example, which delineate the contours of the most efficient sales processes. After this, our advisers approach the pre-determined target group on a structural basis. Unamic/HCN can compile all of the marketing and other information gleaned from these conversations in report form. This creates an accurate picture of the market, target group(s), the score for each target group, etc. In order to achieve results, we use our creativity, keep our sights set on the goals, and are constantly brainstorming to find the most ideal type of sales activities.

Cross-selling

In telephone sales, it is worthwhile to also involve inbound calls. An inbound call is an excellent time to approach customers about special offers. After a pleasant conversation, customers often adopt a favourable attitude towards the company they have approached. And since it was the customer who called, you know that this was a convenient time for them. In addition, points of departure often present themselves during an inbound call facilitating the transition to a suitable offer. Thanks to the experience with a unique combination of telephone sales and customer care, our employees understand the art of striking while the iron is hot better than anyone.

Creating a mood

Thanks to our years of experience in the field of outbound telephone communications, Unamic/HCN is the perfect partner. In conducting telephone conversations with your customers, we ensure that the identity the client has in mind is preserved in every customer contact.
We maintain our sales staff’s experience and expertise by deploying them on a structural basis in complex or even simple telemarketing programmes. For our clients, this means that Unamic/HCN always has trained sales professionals available who may be assigned in a flexible manner.

For further information on this service, please call 0800-444 222 555.

Loyalty and retention

An obvious service perhaps, yet it is one with unique dimensions. Retaining existing customers is often less expensive than acquiring new ones. Unamic/HCN is well-versed in the art of customer retention. Specially trained employees ensure that your customers will remain with your organisation and that they will even generate higher turnover.

For further information on this service, please call 0800-444 222 555

Technical help desk

This bottleneck for many organisations disappears thanks to the efforts of our technical experts. The foundation here is also a continuous monitoring of quality. It goes without saying that staying on top of any technological innovations is a top priority among our help desk employees.

Unamic/HCN has extensive experience in both the business-to-business as well as business-to-consumer markets, and our staff members possess the right technical skills.

For further information on this service, please call 0800-444 222 555.

Customer service

These days, customers use several channels to contact organisations. This contact occurs via telephone, e-mail, IM sites and post. As organisations acquire more customers, and offer more products and services via additional customer contact channels, the complexity of managing this customer contact increases. In these types of situations, a thorough customer contact strategy and the implementation of this strategy in processes, systems, employees, supervision and control of customer contact organisations is crucial.

Unamic/HCN specialises in the efficient management of multi-channel customer contact. This guarantees clients that their customers will be assisted quickly, professionally and in a customer-friendly manner, and that they will receive a response to their e-mail or letter from experienced employees.

The quality of the customer contact has a direct effect on an organisation’s image. Customers contacting a company expect an immediate answer or solution. Unamic/HCN is very experienced in fielding incoming telephone communications such as taking orders, responding to service questions and entering changes.

Flexible upscaling and downscaling

Calls often come in in periodic peaks in traffic, and a cost-effective in-house contact center does not always have the capacity to handle any overflow. After all, overflow situations are not a daily occurrence, and often arise for a clear reason, for example, during billing periods, or when publications or mailings are sent out.  Unamic/HCN has the extra necessary capacity at its disposal, and is flexible and fast in adapting staffing to meet any changes in needs. This guarantees clients that their availability for customers will always remain at the desired level.

Professional

The over 2,800 advisers employed at Unamic/HCN are ready to serve your customers in a pleasant, professional and service-oriented manner. Together with the client, Unamic/HCN chooses those employees who are the most suitable for the client’s organisation.

For further information on this service, please call 0800-444 222 555.