Unamic/HCN

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Contact

Head Office
P.J. Oudweg 7
1314 CH Almere
The Netherlands

t. +31 (0)36 545 90 00
f. +31 (0)36 545 91 00

Speakers Corner
Home / Services / Coaching and Training
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Coaching and training
Unamic/HCN Interim & Training has a training department which provides daily training sessions for our clients' employees in order to generate a higher, better level of profitability for their organisation. The trainers have been educated in every facet of customer contact, and are our clients' daily guarantee of a thorough and enthusiastic approach. Interim & Training has several different training modules available, which lead to optimum and effective customer contact, where the focus is on the customer. In addition to ‘basic' training modules, a multitude of customised projects are also possible.

Types of training modules available:

  • Basic training in conversational techniques
  • Telephone sales training
  • Service conversations
  • Complaints handling
  • Cross- and upselling
  • Serve2sell
  • E-mail processing
  • Motivating and managing
  • Train the coach
  • Coach the coach
  • Train the trainer