By merging contact center organisations Unamic and HCN in October 2008, one of the largest Benelux organisations in the field of outsourcing of customer contact and customer processes arised.
The Unamic/HCN organisation consists of three business units: Contact Centers, Financial Services and Interim Management & Training and its core business is taking over customer processes, both individual and as part of a process chain.
Besides this, the support of (inhouse) customer contact operations by means of interim management and training activities is part of the services of Unamic/HCN.
Jeroen ten Haave, CEO of Unamic/HCN: ’With our extensive service portfolio our company offers a 100% coverage in the market for outsourcing and consultancy in the field of outsourcing customer contact processes. A big advantage for our customers to reach cost flexibilisation, cost reduction and increase in ROI are the various combinations between co-sourcing, outsourcing and offshoring which are possible. At Unamic/HCN we call this 'Rightsourcing'. With rightsourcing we aim at the optimum between outsourcing variations which leads to the best quality and cost effective way of performing customer contact activities for our customers.
