CanalDigitaal has chosen Unamic/HCN for its customer service. The collaboration concerns a co-sourcing construction whereby from July 1, 2009 Unamic/HCN will carry out the telephone customer service from CanalDigitaal's location in Hilversum. For this the communication platform used by Unamic/HCN will be rolled out to Hilversum and Unamic/HCN installs its own work places at CanalDigitaal.
Hans Reuver (commercial director at Unamic/HCN): "We are very happy with the collaboration with CanalDigitaal. Both our companies suit each other with respect to culture, something that is very important when you go 'in house' with a customer. After all, our colleagues now vist CanalDigitaal every day."
Andrei Noppe (managing director at CanalDigitaal): "We sought a partner with experience in the co-sourcing model and we found it in Unamic/HCN. The fact that we soon come together under one roof makes the communication link literally and figuratively shorter and provides a higher grade of efficiency from which our clients ultimately must benefit."
