Unamic/HCN, the leading facility specialist in outsourcing for customer contact operations in the Netherlands, is going to expand its activities on the Belgian market considerably. The company inaugurated its first Belgian facility contact centre last night in the presence of the first alderman of Zaventem, Mrs Holemans. Unamic/HCN will employ some 200 people there, including about 170 contact centre staff.
Unamic/HCN has got off to a solid start in Belgium, where it has carried out customer contact activities for more than one year at the locations of two clients: an international consumer electronics corporation and a major energy supplier. In the last quarter of the previous year, two more clients entrusted their customer contact activities to Unamic/HCN, and as a result, the company now employs a staff of 170. This further growth led to the company's decision to open its first branch in Zaventem.
Unamic/HCN in Belgium is headed by Ivan Van den Bosch and Geert-Jan Vintges. Both managers have more than ten years of experience in the contact centre sector. For Ivan Van den Bosch, Zaventem was a logical choice: "Our contact centre is situated in the middle of the Leuven-Brussels axis, where demand for qualified personnel can be readily met for Dutch, French and English speakers. Furthermore, this branch offers us the necessary flexibility to carry out activities for new customers rapidly."
In Zaventem, Unamic/HCN has been carrying out customer contacts for TV Vlaanderen and TeleSat since November, and plans to start Dutch- and English-speaking customer contacts for the Brussels-based company Numericable. A total of 102 contact centre seats have been installed at the premises on the Leuvensesteenweg in Nossegem, where some 170 contact centre staff can be deployed. "Our ambition does not stop there, either" Geert-Jan Vintges explains. "Our aim is to rank among the top three facility contact centres in Belgium within three years. And we want to attain this position independently by offering quality based on our core values: reliable, together and transparent."
Unamic/HCN has got off to a solid start in Belgium, where it has carried out customer contact activities for more than one year at the locations of two clients: an international consumer electronics corporation and a major energy supplier. In the last quarter of the previous year, two more clients entrusted their customer contact activities to Unamic/HCN, and as a result, the company now employs a staff of 170. This further growth led to the company's decision to open its first branch in Zaventem.
Unamic/HCN in Belgium is headed by Ivan Van den Bosch and Geert-Jan Vintges. Both managers have more than ten years of experience in the contact centre sector. For Ivan Van den Bosch, Zaventem was a logical choice: "Our contact centre is situated in the middle of the Leuven-Brussels axis, where demand for qualified personnel can be readily met for Dutch, French and English speakers. Furthermore, this branch offers us the necessary flexibility to carry out activities for new customers rapidly."
In Zaventem, Unamic/HCN has been carrying out customer contacts for TV Vlaanderen and TeleSat since November, and plans to start Dutch- and English-speaking customer contacts for the Brussels-based company Numericable. A total of 102 contact centre seats have been installed at the premises on the Leuvensesteenweg in Nossegem, where some 170 contact centre staff can be deployed. "Our ambition does not stop there, either" Geert-Jan Vintges explains. "Our aim is to rank among the top three facility contact centres in Belgium within three years. And we want to attain this position independently by offering quality based on our core values: reliable, together and transparent."
Unamic/HCN has 11 branches in the Benelux, 3 offshore branches in Suriname and Turkey, and is carrying out in-house activities at five locations for clients. The company, which employs 2,700 people, generated a turnover of €58 million in 2009.
For photo material : http://www.newsengine.be/documents/unamic.xml
