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Unamic/HCN Interim and Training to proceed on its own two feet

Unamic/HCN Interim & Training, the Unamic/HCN business unit that specializes in interim management, training and advice in the field of client processes is set to separate from the famous contact center organization, and will continue to operate under its own name. The new company will be entirely the property of the current directors, Marc van Grinsven and Emile Elsbeek, and the new company name will be announced soon.

The reason for this autonomization is that the parent organization Unamic/HCN wants to focus one hundred percent on its core activity of 'outsourcing client processes' with its other business units Unamic/HCN Contact Centers and Unamic/HCN Financial Services. Offering external training and interim management services does not fit in with this strategy.

As van Grinsven says, "Unamic/HCN Interim & Training was already profiled in the industry as an independent business unit, and we came to realize that apart from our joint background in client processes, there was less and less synergy between the 'interim management' and 'outsourcing' company activities. We can see the advantages of this autonomization, in terms of the positioning and identity of our new organization."

About Unamic/HCN

Unamic/HCN is one of the Benelux region's biggest players in the field of outsourcing client processes, both in B-to-C and B-to-B environments. Not only does the organization have its own contact centers in the Netherlands, Belgium, Turkey and Surinam but it also carries out in-house contact center operations for clients using co-sourcing constructions. In addition to client processes that focus on inbound services such as customer service, after sales and technical support, Unamic/HCN also performs outbound activities aimed at retention, upselling and cross-selling. Furthermore, Unamic/HCN has a specialized Business Unit that focuses on outsourcing 'transaction-focused' client contact, such as invoicing and credit management. For more information, please go to http://www.unamic.com/en.

Samsung Electronics and Unamic/HCN win the NCCA Partnership Award 2010

The contact center organization Unamic/HCN, a specialist in the field of outsourcing customer processes, and Samsung Electronics, a worldwide market leader in consumer electronics, jointly won the NCCA Partnership Award 2010, which was presented on Wednesday, April 28.

In their entry 'Partnership & Co-Sourcing', which the jury found to be the best, Unamic/HCN examined the option of co-sourcing as a sourcing strategy. Co-Sourcing is an intimate form of collaboration whereby the outsource partner installs its people and means at the location of the contractor and carries out the contact center operations there. The co-sourcing collaboration with Samsung Electronics, which the jury described as 'open' and 'transparent', is an example of 'perfect' partnership in the field of client contact strategy. This is the second time in four years that Unamic/HCN has won the NCCA Partnership Award.

Unamic/HCN to invest in BBL training program for employees

The contact center organization Unamic/HCN, which specializes in the field of outsourcing client processes, will be starting an extensive BBL training program (Beroepsbegeleidende Leerweg or day-release course) at secondary vocational education level for all of its contact center employees at the end of March 2010. The two-year course has been officially recognized by the Dutch Ministry of Education, Culture and the Sciences, in accordance with the Dutch Education and Career Training Act (WEB - Wet Educatie en Beroepsonderwijs) and was specially developed to combine learning with work. The training program will be implemented in collaboration with the Philipse Business School.

Unamic/HCN nominated for NCCA Partnership and Innovation Awards 2010

The contact center organization Unamic/HCN, a specialist in the field of outsourcing client processes, has been nominated for two National Contact Center Awards in 2010. This year, the company has submitted entries for the 'Partnership Award' and the 'Innovation Award'. It was nominated for both categories by the NCCA special jury.

Unamic/HCN opens new contact centre in Zaventem

Unamic/HCN, the leading facility specialist in outsourcing for customer contact operations in the Netherlands, is going to expand its activities on the Belgian market considerably. The company inaugurated its first Belgian facility contact centre last night in the presence of the first alderman of Zaventem, Mrs Holemans. Unamic/HCN will employ some 200 people there, including about 170 contact centre staff.

Unamic/HCN has got off to a solid start in Belgium, where it has carried out customer contact activities for more than one year at the locations of two clients: an international consumer electronics corporation and a major energy supplier. In the last quarter of the previous year, two more clients entrusted their customer contact activities to Unamic/HCN, and as a result, the company now employs a staff of 170. This further growth led to the company's decision to open its first branch in Zaventem.