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For the second year running Unamic/HCN, facility service provider in the field of customer processes, has won a Golden FD Gazellen Award. Unamic/HCN was the highest achieving company in the "mid-size" turnover class in the Flevoland province. Although the headquarters of Unamic/HCN is in Almere, the organization controls a large number of private contact centers in Benelux, and offshore in Suriname and Turkey. Beyond that the organization manages the operational activity of in-house contact centers on location for a number of customers.
Micha Willemse and Jeroen ten Haave, founders of Unamic/HCN, accepted the award during a ceremony at the Hotel Figi in Zeist on Tuesday, November 24. "To be awarded this prize for the second time is the greatest possible appreciation for all our people who take care of optimum communication with our clients' customers every day," says Willemse. Ten Haave adds: "Despite and maybe also thanks to the current economic situation, many new clients have outsourced their customer contact services to Unamic/HCN this year. And that offers good prospects for 2010."
The Dutch market for outsourced customer processes such as customer service, technical helpdesk, billing and back office has evolved strongly over the latest years. Private companies as well as the authorities put customer-oriented enterprise high on the agenda, and a growing number of organizations have been calling on specialized partners to take care of the contact with customers or civilians. The underlying reasons for this are, amongst other things, to solve problems with respect to under- and overcapacity, to realize savings and more flexible costs, and to access state-of-the-art communication technologies.
About FD Gazellen Awards
The FD Gazellen Awards are an initiative of the Financieel Dagblad and Graydon and are awarded to companies that demonstrate a substantial turnover growth over three consecutive years. The main criterion is a growth in turnover of at least 20% in a three-year period. The growth in turnover should be continuous during this three-year period and in the first year the turnover must be a minimum of €100,000. The last year should show a positive net result. This year, the turnover for the years 2006, 2007 and 2008 was assessed. See more at www.fd.nl/fdgazellen.
About Unamic/HCN
Unamic/HCN is one of the largest players in Benelux in the field of outsourcing customer processes: in both B to C as well as B to B environments. The organization controls private contact centers in Belgium, Holland, Turkey and Surinam and also m a number of clients in building an in-house contact center through co-sourcing collaboration. Aside from customer processes directed towards inbound services - such as customer service and technical helpdesk - outbound activities such as retention, upselling and cross-selling are also carried out. Unamic/HCN also has a specialized Business Unit, which focuses on outsourcing 'transaction-oriented' customer contact such as billing and credit management and a Business Unit focused on interim management, training/coaching and consultancy in the area of customer contact and customer processes. See more at www.unamic.com
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