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Home / Unamic/HCN / Press Releases / Expanded collaboration between Vodafone and Unamic/HCN
Expanded collaboration between Vodafone and Unamic/HCN | Print |
Tuesday, 05 January 2010 09:00
From 1 December 2009 the collaboration between Vodafone and Unamic/HCN for the execution of customer processes has been expanded. Unamic/HCN now also undertakes activities for Vodafone in Maastricht where it has established a new contact centre. Approximately 75 FTE have transferred from Vodafone to Unamic/HCN.

Since 2007 Unamic/HCN has managed part of the inbound and outbound sales activities for Vodafone's mobile telephony and internet business from its contact centre in Tilburg. Selling new subscriptions is a typical activity, as are the extension of existing subscriptions and retention campaigns for both consumers and the business market. Unamic/HCN has performed well over the past two years and for this reason Vodafone is expanding the collaboration to Maastricht.

The partnership offers a broader range of career possibilities for the employees in Maastricht. Robèrt van Diem, Director of Operations for Unamic/HCN: "From Maastricht, Unamic/HCN also has the potential to execute projects for other customers, giving our employees new opportunities."


About Vodafone
Vodafone is the world's leading international mobile communications group with approximately 323 million proportionate customers as at 30 September 2009. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide. For more information, please visit www.vodafone.com.

For more information please contact:

The Corporate Affairs Department of Vodafone Netherlands
Telephone +31(0)43 3555 222
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About Unamic/HCN
Unamic/HCN is active in the area of Business Process Outsourcing of client processes. With several branches in the Benelux and offshore branches in Suriname and Turkey, Unamic/HCN is the largest independent client process service provider in the Dutch market and market leader in the domain of co-sourcing and offshore client contact. In response to customers' operational and strategic goals, Unamic/HCN offers a range of flexible services in the area of client processes. These services include customer service, technical helpdesk, sales, billing and credit management. It is also possible to place consultants or trainers from Unamic/HCN in your own organization to manage processes, to improve them or to train your own people. For more information, please visit www.unamic.com.

For more information and/or interviews please contact:
Mr. Ariën Westmaas, Marketing & Communications Manager
Telephone: +31-(0)36 545 91 47
Mobile: +31-(0)6 547 362 87
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