Unamic/HCN has Best Supervisor for third year in row
For the third consecutive year the title 'Supervisor of the Year' has been 
awarded to a team leader at Unamic/HCN, facility service provider in the field of customer processes.
On Thursday evening November 26, Susan Zaagstra, team leader at Unamic/HCN's contact center in Haarlem, was acclaimed best supervisor among eleven nominees in the category 'facility services'.
The title 'Supervisor of the Year' is granted each year by a professional jury to contact center supervisors from two categories: Inhouse and Facility Services. This year the jury was composed of Jac Vermeer of SNT (president), Gerda Verkerk of Oxxio and Anja Hulsenboom of Philipse Business School. The supervisor's function is to lead and manage a team of co-workers involved in structural and systematic customer contact in a contact center environment.
Susan Zaagstra was surprised but obviously very pleased with the distinction: "I am truly honored with this title and proud that our client Trans Link Systems was present at the prize-giving ceremony." Four years ago I took the first call for the Public Transport chip card project. Last September I personally took the 250,000th! Things like that do create a bond."
Simon Verzijl, director at Unamic/HCN is just as enthusiastic: "I am proud of Susan. And it is absolutely fantastic to see this title being awarded to someone from your own organization three times in a row. Our winning the Golden FD Gazelle Award earlier this week says a lot about the successful growth of our company in general, but this particular title rewards the quality of our people and the services they perform for our clients."
About Unamic/HCN
Unamic/HCN is one of the largest players in Benelux in the field of outsourcing and customer processes: in both B to C as well as B to B environments. The organization controls private contact centers in Belgium, Holland, Turkey and Suriname and also guides a number of clients in building an in-house contact center through co-sourcing collaboration. Aside from customer processes directed towards inbound services - such as customer service and technical helpdesk - outbound activities such as retention, upselling and cross-selling are also carried out. Unamic/HCN also has a specialized Business Unit, which focuses on outsourcing 'transaction-oriented' customer contact such as billing and credit management and a Business Unit focused on interim management, training/coaching and consultancy in the area of customer contact and customer processes. See more at www.unamic.com.
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