Unamic/HCN's collaboration with wehkamp.nl in the field of outsourcing customer contacts was extended in January 2010.
The collaboration between the two parties has existed since the start of 2006. Since that time, various change projects have been initiated and implemented, all of which have further optimized personalized customer service, the promotion of online contact and a reduction in costs.
Simon Verzijl, director of Unamic/HCN: "The wonderful thing about the collaboration between Unamic/HCN and wehkamp.nl is that the parties have managed to successfully create a partnership which is based on trust and results, and which serves the interests of both organizations in the field of Total Cost of Ownership (TCO). Unamic/HCN and wehkamp.nl have the shared goal of providing customer service in such a way that is as personal, efficient and effective as possible."
Since 2006, Unamic/HCN has dealt with various service contacts on behalf of wehkamp.nl, mainly customers' questions about products, purchases and deliveries. These customer contacts are carried out by contact centers in Zwolle, Amersfoort and other locations.
