The contact center organization Unamic/HCN, which specializes in the field of outsourcing client processes, will be starting an extensive BBL training program (Beroepsbegeleidende Leerweg or day-release course) at secondary vocational education level for all of its contact center employees at the end of March 2010. The two-year course has been officially recognized by the Dutch Ministry of Education, Culture and the Sciences, in accordance with the Dutch Education and Career Training Act (WEB - Wet Educatie en Beroepsonderwijs) and was specially developed to combine learning with work. The training program will be implemented in collaboration with the Philipse Business School.
Simon Verzijl, the director of Unamic/HCN, says that "the goal of the BBL Contact Center Employee training program is to ensure and further strengthen the quality of our services by making structural investments in the development of our contact center employees. Moreover, it will allow our employees to obtain a recognized degree with which they will be able to create various growth opportunities for themselves."
About Unamic/HCN
Unamic/HCN is one of the Benelux region's biggest players in the field of outsourcing client processes, both in B-to-C and B-to-B environments. Not only does the organization have its own contact centers in the Netherlands, Belgium, Turkey and Surinam but it also carries out in-house contact center operations for clients using co-sourcing constructions. In addition to client processes that focus on inbound services such as customer service, after sales and technical support, Unamic/HCN also performs outbound activities aimed at retention, upselling and cross-selling. Furthermore, Unamic/HCN has a specialized Business Unit that focuses on outsourcing 'transaction-focused' client contact, such as invoicing and credit management, as well as a Business Unit that deals with interim management, training/coaching and consultancy activities in the field of client contact and client processes. For more information, please go to http://www.unamic.com.
Simon Verzijl, the director of Unamic/HCN, says that "the goal of the BBL Contact Center Employee training program is to ensure and further strengthen the quality of our services by making structural investments in the development of our contact center employees. Moreover, it will allow our employees to obtain a recognized degree with which they will be able to create various growth opportunities for themselves."
About Unamic/HCN
Unamic/HCN is one of the Benelux region's biggest players in the field of outsourcing client processes, both in B-to-C and B-to-B environments. Not only does the organization have its own contact centers in the Netherlands, Belgium, Turkey and Surinam but it also carries out in-house contact center operations for clients using co-sourcing constructions. In addition to client processes that focus on inbound services such as customer service, after sales and technical support, Unamic/HCN also performs outbound activities aimed at retention, upselling and cross-selling. Furthermore, Unamic/HCN has a specialized Business Unit that focuses on outsourcing 'transaction-focused' client contact, such as invoicing and credit management, as well as a Business Unit that deals with interim management, training/coaching and consultancy activities in the field of client contact and client processes. For more information, please go to http://www.unamic.com.
