Unamic and HCN, two companies active in the field of Business Process Outsourcing (BPO) of customer processes, has announced that, starting today, it will continue as a single company. With a joint turnover of 60 million Euros, this will also make the new company the largest independent player in the Dutch market.
Approximately 3,000 employees work at the merged company. “In our industry, economies of scale and location distribution are vital,” Simon Verzijl, General Director of HCN says. “The merger between Unamic and HCN has created an extremely powerful and attractive organisation. It is the only company of its kind in the Netherlands where clients can find a complete range of services related to customer processes. Jeroen ten Haave, General Director at Unamic adds: “This step tallies with the Buy & Build strategy that Unamic has implemented since 2006, the year in which we attracted the investment company Van den Ende & Deitmers as a shareholder.” Dick Bakker and René Eijsermans, co-founders of HCN, will remain involved as investors in the new combination via their holding company, M-4 Groep B.V.
Unamic/HCN sees it as its mission to be a frontrunner when it comes to increasing the turnover and profitability in customer processes for its clients. More and more Dutch companies are making the strategic decision to outsource their customer processes. The reasons many companies say are behind this decision include the goal of achieving higher returns by optimising the yield per customer, increasing customer satisfaction, and a higher degree of flexibility in costs. Even in its new form, Unamic/HCN will concentrate on the entire BPO process: from customer service to technical help desk, from invoicing to collection activities. Outsourcing these activities to Dutch-speaking offshore locations is also a part of this process. Witih offices in Surinam and Turkey, the new organisation immediately slides into the position of market leader in this field. There are currently approximately 550 employees working at the offshore locations, serving the Dutch market.
About Unamic/HCN
Unamic/HCN is active in the field of Business Process Outsourcing of customer processes. With ten offices in the Benelux, three offshore facilities (Paramaribo in Surinam, Istanbul and Antalya in Turkey), and two on-site locations at clients’ facilities, Unamic/HCN is the largest independent player in the market in the Netherlands. Unamic/HCN supports companies active in the business-to-consumer as well as the business-to-business market in increasing their turnover and profit from customer processes. Unamic/HCN provides services for its clients which include multi-channel customer contact, billing, back-office and collection activities, on-site support, offshoring and interim management & training. Unamic/HCN has approximately 3000 employees, an annual turnover of 60 million Euros, spends 2 million hours making 15 million calls per year, answers 1.2 million e-mails, and Unamic/HCN invoices and collects 900 million Euros for its clients on an annual basis.
In this process, Unamic is being supported by the investment firm of Van den Ende & Deitmers. HCN is receiving guidance from Lingedael Groep and Boer & Croon.
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