Unamic/HCN, specialist in outsourcing and advice in the area of client processes, finished in the top 3 of the Dutch NCCA Sales Award 2009. The presentation of the award took place on Wednesday evening during the NCCA Gala at the Beatrix Theater in Utrecht.
The nominated Sales case concerned the collaboration between Unamic/HCN and MKB Energie, a subsidiary of energy incumbent Eneco. The unique character of this case is the fact that MKB Energie has outsourced its entire client contact activites to Unamic/HCN. Unamic/HCN not only looks after the sales backoffice staff but also the activities of the sales staff in the field. In addition, the front office is wholly integrated with the back office. Also because of that MKB Energie has grown strongly in the competitive SME segment with a demonstrable lower cost of acquisition.
Jeroen ten Haave (CEO of Unamic/HCN): "It was a nice evening for the contact centre industry and it is a compliment to make the top 3 in the large number of cases submitted. MKB Energie and Unamic/HCN have been collaborating since 2005 and this is the crowning achievement for our work of recent years."
Arash Aazami (manager, MKB Energie): "The nomination for this important award is for a large part thanks to Unamic/HCN's readiness to play a full part in the needs of MKB Energie and its clients, and to make the right people available for this. This willingness, combined with tailored supply for the MKB segment, vouched for the success of MKB Energie in recent years."
About Unamic/HCN - http://www.unamic.com
Unamic/HCN is active in the area of Business Process Outsourcing of client processes. With branches in Benelux and offshore branches (Suriname and Turkey) Unamic/HCN is the largest independent client process service provider in the Dutch market and market leader in the domain of co-sourcing and offshore client contact. In response to customers' operational and strategic goals, Unamic/HCN offers a range of flexible services in the area of client processes. These services include customer service, technical helpdesk, sales, billing and credit management. It is also possible to place consultants or trainers from Unamic/HCN in your own organization to direct processes, to improve them or to train your own people.
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