The first Dutch Outsource Awards were presented during the gala dinner on the occasion of the PON/OM Awards on Thursday 11 June. Unamic/HCN and Sanoma Publishers were the winners in the category Customer Management for the case "From Cost Center to Value Center". Unamic/HCN has taken care of customer contact with the subscribers for Sanoma Uitgevers, roughly 1.1 million incoming contacts per year via telephone, post and e-mail.
Photo fltr: Polo van der Putt, chairman Jury, Rebecca Bijker, Mariska van der Meulen, Client Team Manager Unamic/HCN and Danny Hooijberg, Manager Customer & Campaign Services Sanoma Uitgevers.
The jury, chaired by Polo van der Putt judged the submission: "This project is more complex and more innovative compared with the other nominated projects. This concerned a so-called multi-channel project (post, telephone as well as e-mail) and Unamic/HCN set up a pilot factory. With this 'pilot factory' a test environment was created where propositions of inbound customer contact are tested, where realistic goals are established and where database management is combined with database marketing. In addition the parties use an advanced risk-sharing calculation model." In general the jury felt that the category Customer Management Outsourcing seemed to be the most fully-developed. In this category the result was chiefly measured by the improvement in the client's competitive edge and not so much in reaching service levels.
Danny Hooijberg, Manager Customer & Campaign Services Sanoma Uitgevers: "We are very enthusiastic about working with Unamic/HCN. For us the quality of the contact with our subscribers is paramount. And Unamic/HCN is successful not only in making the contact efficient but also to let it be of added value. It is of course nice that we should also win an award to go along with it."
Jeroen ten Haave, CEO at Unamic/HCN: "This Award is very important for us, it says something about the way in which we enter into partnerships with our clients. It is fantastic to get collective recognition at this level."
About Sanoma Uitgevers
Sanoma Uitgevers B.V. is - with around 80 newsstand magazines (including accompanying extensions and events) and around 200 websites - the largest multimedia publisher in the Netherlands. In 2008 Sanoma Publishers and its associates and subsidiaries - Sanoma Magazines - achieved a turnover of 515.7 million euro. Around 1000 employees work on editing and ancillary departments. A further 750 people work for the subsidiaries Sanoma Men's Magazines, Jonge Gezinnen, Mood for Magazines and ilse media.
Since 2001 Sanoma Publishers forms part of Sanoma Magazines, the international magazine division of the Finnish media concern Sanoma. With more than 300 magazines in 13 countries, Sanoma Magazines is one of the biggest newsstand magazine publishers in Europe.
For more information about Sanoma Publishers: www.sanoma-uitgevers.nl.
About Unamic/HCN - http://www.unamic.com
Unamic/HCN is active in the area of Business Process Outsourcing of client processes. With branches in Benelux and offshore branches (Suriname and Turkey) Unamic/HCN is the largest independent client process service provider in the Dutch market and market leader in the domain of co-sourcing and offshore client contact. In response to customers' operational and strategic goals, Unamic/HCN offers a range of flexible services in the area of client processes. These services include customer service, technical helpdesk, sales, billing and credit management. It is also possible to place advisors or trainers from Unamic/HCN in your own organization to direct processes, to improve them or to train your own people.
For more information and/or interviews please contact:
013-4649999 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
