Last month more than 30 Team Leaders and Senior Call Center Agents from Unamic/HCN in Paramaribo received a diploma or a part certificate from the training 'Contact Center Team Manager'. Besides this five Trainers from Unamic/HCN have been trained as certificated examiner of the Foundation of Examination Institute Contact Centers (SECC). Because of this Unamic/HCN can now administer independent examinations and soon all 350 employees in Paramaribo - following a successful completion of the training - will be presented with the Starter's certificate for Contact Center Employee.
Trainings have been conducted by Philipse Business School, a training institute recognized by the Dutch government and licensed to award official CTE and Master's diplomas. Philips Business School also trains the examiners of the SECC. Unamic/HCN works together with the Philipse Business School as a supplement to the training services that Unamic/HCN itself offers.
Anja Hulsenboom, director of the Philipse Business School: "I find it very special to present these certificates abroad for the first time and I am proud that the entire group of Team Leaders could receive the part certificate of the training 'Contact Center Team Manager'. Moreover, it is of course nice that 5 examiners of the SECC are present in Suriname and that the entire personnel of Unamic/HCN will be certificated. I find the willpower and perseverance of the trainees is admirable. Unamic/HCN shows the true desire to invest in the growth and development of its employees."
Olivia Samuel, one of the trainees said about the course: "The training was terrific, I have learned a great deal and stuff that is directly applicable in practice. The company enables me to grow and to develop myself further. The training has also ensured that we are stronger as a team."
Mark de Vries, director of Unamic/HCN Suriname: "The development of the people as well as the company is very positive right now. There are different programms running that are directed at the growth and further professionalization of Unamic/HCN."
About Unamic/HCN - http://www.unamic.com
Unamic/HCN is active in the area of Business Process Outsourcing of client processes. With branches in Benelux and offshore branches (Suriname and Turkey) Unamic/HCN is the largest independent client process service provider in the Dutch market and market leader in the domain of co-sourcing and offshore client contact. In response to customers' operational and strategic goals, Unamic/HCN offers a range of flexible services in the area of client processes. These services include customer service, technical helpdesk, sales, billing and credit management. It is also possible to place advisors or trainers from Unamic/HCN in your own organization to direct processes, to improve them or to train your own people.
For more information and/or interviews please contact:
013-4649999 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
