Unamic/HCN

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P.J. Oudweg 7
1314 CH Almere
The Netherlands

t. +31 (0)36 545 90 00
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Speakers Corner
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Speakers Corner
Unamic/HCN has specialists working in various areas of customer contact. By reinforcing a clear vision of customer contact and the image of our industry, our specialists are happy to share their knowledge and opinions as speakers at seminars or conferences.

Hans Reuver

Hans Reuver - Commercieel Directeur Unamic/HCN Contact CentersCommercial Director of Unamic/HCN Contact Centers

Topics:

  • Client Team Structure (nominated for CRM Award 2008)
  • Nett Promoter Score
 
Jeroen ten Haave

Jeroen ten Haave - CEO Unamic/HCNDirector and founder of Unamic/HCN

Onderwerpen:

  • Business Process Outsourcing
  • Offshore

 

 
 
Marc van Grinsven

Marc van Grinsven - Directeur Interim en Training Unamic/HCNDirector of Unamic/HCN Interim & Training division

Topics:
  • Effective change management in customer contact environments
  • Styling skills in change management
  • Options: Doing it yourself, outsourcing, offshoring, co-sourcing and BPO
  • Developing a customer contact strategy
 
Micha Willemse

Micha Willemse - Directeur Unamic/HCNDirector and founder of Unamic/HCN

Topics:
  • Business Process Outsourcing
 


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