Unamic/HCN

Vision

Unamic/HCN’s vision is that more and more companies will acknowledge the growing importance of effective contact with customers and prospects. In addition, they realise that the number of contact moments in the customer life cycle is increasing considerably. Given the fact that mass media are increasingly less capable of reaching individual customers, companies often prefer direct contact with their prospects and customers. Companies also realise that this customer contact is becoming more and more complicated, and is occurring via an increasing number of contact channels. Moreover, it is a challenge for companies to (centrally) record and document all of these contacts well.

This means that either companies must invest more in customer processes, or that they must make a strategic choice to focus on their core activities and outsource (parts of) their customer processes to specialised partners.

Unamic/HCN believes that companies will start outsourcing their non-core (and even core) customer processes more frequently. In doing so, this not only involves customer contact, but also the actual Business Process Outsourcing (BPO) of complete customer processes. Offering optimum flexibility, good value-for-money, and mainly ‘removing worries’ when it comes to customer processes in the broadest sense of the word, are all developments Unamic/HCN focuses on. Whether this involves complete Business Process Outsourcing (BPO) or specific components of a customer process.

Mission