Unamic/HCN Interim & Training, the Unamic/HCN business unit that specializes in interim management, training and advice in the field of client processes is set to separate from the famous contact center organization, and will continue to operate under its own name. The new company will be entirely the property of the current directors, Marc van Grinsven and Emile Elsbeek, and the new company name will be announced soon.
The reason for this autonomization is that the parent organization Unamic/HCN wants to focus one hundred percent on its core activity of 'outsourcing client processes' with its other business units Unamic/HCN Contact Centers and Unamic/HCN Financial Services. Offering external training and interim management services does not fit in with this strategy.
As van Grinsven says, "Unamic/HCN Interim & Training was already profiled in the industry as an independent business unit, and we came to realize that apart from our joint background in client processes, there was less and less synergy between the 'interim management' and 'outsourcing' company activities. We can see the advantages of this autonomization, in terms of the positioning and identity of our new organization."
About Unamic/HCN
Unamic/HCN is one of the Benelux region's biggest players in the field of outsourcing client processes, both in B-to-C and B-to-B environments. Not only does the organization have its own contact centers in the Netherlands, Belgium, Turkey and Surinam but it also carries out in-house contact center operations for clients using co-sourcing constructions. In addition to client processes that focus on inbound services such as customer service, after sales and technical support, Unamic/HCN also performs outbound activities aimed at retention, upselling and cross-selling. Furthermore, Unamic/HCN has a specialized Business Unit that focuses on outsourcing 'transaction-focused' client contact, such as invoicing and credit management. For more information, please go to http://www.unamic.com/en.
Unamic/HCN
